Capycas Casino Privacy and Data Protection Policy

We take your privacy seriously. At Capycas Casino, we believe that being transparent about how we handle your personal information is not just a legal obligation — it’s a matter of trust. This Privacy Policy explains what data we collect about you, why we collect it, how we use it, and what rights you have over your own information. Please take a few minutes to read it carefully.

Who We Are

Capycasino is operated by [Insert Full Legal Company Name], a company registered in [Insert Jurisdiction] under registration number [Insert Number], with its registered address at [Insert Full Address]. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This means we are responsible for deciding how and why your personal data is processed.

If you have any questions about this Privacy Policy or how we handle your data, you can contact our Data Protection Officer through our customer support team at any time.

What Information We Collect

We collect and process personal data that you voluntarily provide to us, as well as data generated through your use of our services. The types of information we may collect include:

• Personal identification details: Full name, date of birth, gender, nationality, and residential address.
• Contact information: Email address, phone number, and postal address.
• Account credentials: Username, password, and security questions.
• Financial information: Payment card details, bank account information, e-wallet identifiers, and transaction history.
• Verification documents: Copies of passports, driving licences, utility bills, or bank statements provided for identity verification purposes.
• Technical data: IP address, device type, operating system, browser type, and geolocation data.
• Usage data: Details of your gaming activity, including games played, bets placed, winnings, losses, and session durations.
• Communication records: Copies of correspondence with our support team, including live chat transcripts and emails.

We do not collect sensitive personal data (such as health information or racial or ethnic origin) unless you choose to provide it voluntarily when contacting us about responsible gambling concerns.

How We Use Your Information

We use your personal data for the following purposes:

• To manage your account: Creating and maintaining your player account, processing deposits and withdrawals, and verifying your identity.
• To provide our services: Delivering the games and features you request, including customer support and technical assistance.
• To comply with legal obligations: Meeting our regulatory duties under UK gambling laws, including age verification, anti-money laundering checks, and reporting to relevant authorities.
• To prevent fraud and abuse: Monitoring account activity to detect suspicious behaviour, bonus abuse, or potential fraudulent transactions.
• To personalise your experience: Tailoring game recommendations, promotions, and marketing communications to your preferences and playing habits.
• To improve our platform: Analysing usage data to understand how players interact with our site and to enhance our services.
• To communicate with you: Sending you important account updates, security alerts, promotional offers, and responses to your enquiries.

We only process your data when we have a lawful basis to do so. This includes fulfilling our contractual obligations to you, complying with legal requirements, pursuing our legitimate business interests, or obtaining your explicit consent where required.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. The specific retention periods vary depending on the type of data and the legal or regulatory requirements that apply.

• Account data: Retained for the duration of your active account and for a minimum of six years after account closure to comply with UK gambling regulations and anti-money laundering laws.
• Transaction and gaming records: Kept for at least six years to satisfy tax and regulatory reporting obligations.
• Verification documents: Retained for as long as your account is active and for a reasonable period afterwards to resolve any potential disputes or regulatory enquiries.
• Marketing preferences: Stored until you withdraw your consent or request that we stop sending you promotional communications.

When we no longer need your data, we securely delete or anonymise it.

Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted service providers who assist us in operating our business, including:

• Payment processors: To handle deposits and withdrawals securely.
• Identity verification providers: To perform age and identity checks in compliance with our regulatory obligations.
• Software and platform providers: To maintain and improve our gaming platform.
• Analytics partners: To understand player behaviour and improve our services.
• Legal and regulatory authorities: When required by law, court order, or regulatory request.

We require all third-party service providers to adhere to strict data protection standards and to process your data only in accordance with our instructions.

International Data Transfers

As an online casino, we operate across borders, and your data may be transferred to or stored in countries outside the United Kingdom. In such cases, we ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses approved by the UK Information Commissioner’s Office or equivalent legal mechanisms. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is stored.

Your Rights Over Your Personal Data

Under UK data protection law, you have the following rights regarding your personal information:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you can request that we delete your personal data.
• Right to restriction: You can ask us to limit how we process your data.
• Right to data portability: You can request that we transfer your data to another service provider.
• Right to object: You can object to our processing of your data for marketing purposes or where we rely on legitimate interests.
• Right to withdraw consent: Where we rely on your consent to process data, you can withdraw that consent at any time.

To exercise any of these rights, simply contact our customer support team. We will respond to your request within one month, as required by law. In some cases, we may need to verify your identity before we can process your request.

Marketing Communications

With your permission, we may send you promotional emails about new games, exclusive bonuses, and special offers. You can opt out of these communications at any time by clicking the unsubscribe link in any marketing email or by updating your preferences in your account settings.

Please note that even if you opt out of marketing communications, we will still send you important account-related messages, such as transaction confirmations, security alerts, and updates to our Terms and Conditions.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, analyse site traffic, and personalise content. You can control how cookies are used through your browser settings. However, please be aware that disabling cookies may affect some functionality of our site.

For more detailed information about our use of cookies, please refer to our Cookie Policy.

Data Security

We take the security of your personal data very seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These measures include encryption, firewalls, secure server hosting, and regular security audits. Access to your personal data is restricted to authorised personnel who need it to perform their duties.

While we strive to protect your data, no method of transmission over the internet is completely secure. You also have a role to play in protecting your information by keeping your account credentials confidential and logging out after each session.

Children’s Privacy

Our services are strictly for individuals aged 18 and over. We do not knowingly collect or process personal data from anyone under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete that information as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. If we make any significant changes, we will notify you by email or through a prominent notice on our website. We encourage you to review this page regularly to stay informed about how we protect your privacy.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our customer support team is available 24/7 via live chat and email. We are here to listen, assist, and ensure that your experience with Capycasino is safe, enjoyable, and transparent.